LOOKING FOR HELP?
Our dedicated support team are based in the UK.
You'll talk to specialists experienced at remote terminal diagnostics.
Keeping your sales on track is important to us. In the unlikely event that a fault cannot be fixed over the phone, we'll get a replacement terminal sent to you as quickly as possible.
Contact our helpdesk – UK customers
0330 99 99 900
Hours
Monday – Friday
08:00 – 20:00
Saturday
09:00 – 18:00
Sunday (and public holidays)
10:00 – 16:00
(excluding Christmas Day, Boxing Day and Easter Sunday)
Arrange a better time to call
If our lines are busy and you're under pressure, email us with your preferred time for a call back
What do you need support with?
Browse our help centre for frequently asked questions and a range of other resources
General questions about merchant services
Watch: How to set up the UTP Pro Lite in 5 minutes
What's covered: Inside the box, Cycle Key & APN Details, Battery set up, SIM card installation, Paper Roll set up, Turning on WiFi, Home App & Permissions, Log in, Cycle Key set up, APN Detail, Sim card set up, Printing settings, Sale, Refund, Reversal, Card not Present, Admin Menu.
CARD MACHINE ROLLS
All of our credit card machines come with two paper rolls as standard.
Don't leave your customers waiting for their receipt. Order more paper rolls below.
